Dear Valued Customers,
In the efforts to maximize your assay success, we would like to provide the following recommendation regarding our products.
Use calibrators and controls in sequential lot numbers:
An assay’s calibrators and controls should be used together in sequential lot numbers because the bulk concentrations are made at the same time, tested together, and go through quality control together. An example of a sequential lot numbers would be 1404101, 1404102, 1404103, etc.
An example of calibrators/controls used together sequentially would be:
If a customer uses the Buprenorphine EIA Lot#1605001
They calibrate the reagent using:
- Negative Calibrator – Lot#1402013
- Low Calibrator – Lot#1501111
- Cutoff Calibrator – Lot#1501113
- Intermediate Calibrator – Lot#1501115
- High Calibrator – Lot#1501116
They should run controls using:
- Negative Control/Level 1 Control – Lot#1501112
- Positive Control/Level 2 Control – Lot#1501114
Particularly for the lower concentration calibrators/controls, using non-sequential calibrator/control numbers could cause the negative control to run above the cutoff calibrator or the positive control run below the cutoff calibrator.
Customers can request specific lot numbers on their purchase orders, however, it is recommended that customers plan ahead when ordering (depending on the frequency of calibration and use of controls) in case older lots have been completely sold out.
Another option for customers is to order a whole new set of calibrators and controls on their next order.
Only LZI THC calibrators and controls should be used with the LZI THC EIA kit:
For both LZI urine and oral fluid products, there is a special formulation to enhance the stability of the THC analyte. Due to the unique formulation, LZI has seen that the absorbance values of the THC calibrators and controls are increased as compared to the products of competitive suppliers.
LZI’s EIA formulations are optimized to account for the higher absorbance rates. Use of other suppliers’ calibrators and controls with LZI’s THC EIA kit may lead to false negative results.
Explanation of product nomenclature:
LZI uses a certain nomenclature for its lot numbers: An ‘R’ stands for Replacement. This letter at the end of a lot number indicates that a NEW bulk was made for that specific concentration calibrator or control.
Replacements must match the specifications of the original calibrator/control and be separately GCMS qualified (within ±10% of target concentration). Replacement bulks are given the same expiration date as the product it is replacing.
A ‘K’ stands for kitting. This letter at the end of the lot number indicates that there were multiple kitting events of this item from an initial bulk. All products with the same lot number followed by a ‘K’ come from the SAME bulk. A bulk may be kitted a certain number of times depending on the situation which are denoted by K2, K3, etc. These are the kitting events that follow the initial kitting.
If you have any questions or concerns regarding this notification please do not hesitate to contact us by email at firstname.lastname@example.org or by phone at 408-970-8811.
Lin-Zhi International, Inc. is moving!
We will transition to a new, larger manufacturing facility at the end of February and have scheduled the majority of our facility move to occur during the last week of February (February 23rd – 27th). Customers may experience some delays in order processing time, receipt of invoices, and/or responses from customer service during this time.
We do not plan on operating out of our new facility until March. All physical correspondences should continue to be sent to our current facility in Sunnyvale. A final notification to let our customers know we have fully transitioned to the new facility and that the address and phone numbers are functional will be sent out in March.
Our new shipping and billing address starting March 2nd, 2015 is:
2945 Oakmead Village Court
Santa Clara, CA 95051
Our new phone numbers starting March 2nd, 2015 are:
LZI Customer/Technical Service:
408-970-8811 (Ext. 4158)
408-970-8811 (Ext. 4201)
If you have any questions or concerns regarding this notification, please contact us by e-mail at email@example.com or by phone at 408-970-8811.